Satellite Internet is pleased to announce a new tie-up with technical support experts, TMTI (Talk Me Through It), to improve customer service in readiness for new 20Mbps services.
Customer service is an important part of our new service launch so we are pleased to announce extended service desk hours 9am – 6pm Monday to Friday plus 10am – 6pm Saturday. This is thanks to a new partnership with one of the UK’s leading technical customer support companies, TMTI.
Commented Mike Locke, MD of Satellite Internet “We have been planning a major improvement in our customer service for some time and TMTI impressed us with their attention to detail, commitment to customer service and technical ability.” He added “Anything that adds to the service level our customers deserve is a benefit and TMTI have already proven their ability to do just that.”
TMTI’s CEO Mark Edmondson commented “Supporting Satellite Internet’s clients is a natural fit for TMTI, combining our years of experience in providing over the phone technical support services and technical expertise. Satellite Internet’s products and services are both relevant and fast growing. We are proud to be working in partnership with such an innovative company.”
This new partnership allows us to extend customer service desk hours as well as increase the size of the customer service team significantly. With this increased capability, all calls will now be answered by a highly trained, UK based, experienced technical support agent during the stated hours.
It’s another part of our major investment in bringing the benefits of satellite internet to as many people as possible, efficiently, effectively and reliably.
For more information:
Mike Locke, Satellite Internet mjl@satelliteinternet.co.uk 03333 447700
Satellite Internet, 3 Phoenix Park, Apsley Way, London NW2 7LN
TMTI: to learn more go to www.tmti.net or contact Dan on 07990 602323 or email dwhiting@tmti.net
About Satellite Internet
Satellite Internet is a specialist satellite ISP serving homes and businesses in rural and hard-to-reach areas all over the UK and Eire. It was launched in 2001 by a team of people involved in the first IP-over-DVB-S trials in Europe and the development of digital TV and interactive services over satellite. Based in London with installers all over the country, Satellite Internet has extensive experience in low-cost satellite broadband for consumers and SMEs and is proud to be SBBS’s partner in the UK for SES Broadband Services (SBBS). Satellite Internet is a division of BeyonDSL.net Limited.
About TMTI
TMTI (Talk Me Through It) is a family owned company that provides technical support expertise on behalf of its clients to end users over the phone and via web based product simulators, product videos and apps. TMTI works with a variety of national and international brands to reduce product returns and increase customer satisfaction. It is regarded as an expert in its field and has great reputation for working successfully with customers and end users supporting product devices, retail operations and service providers.