Sony Communications Boss comments on PSN situation – Why weren’t users made aware sooner?

Some at Sony insist on digging a bigger hole for themselves, not to mention completely embarrass themselves, over the recent Playstation Network personal and financial data threat gamers have been experiencing for the last 6 days due to the company’s security failings – this time in a blog statement from Senior Director of Corporate Communications & Social Media, Patrick Seybold who wishes to “clarify a point”:

“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.”

Some would call this a contradiction in the story. Others would call it outright lying. Days ago we were told this was routine “maintenance” and earlier today it was outed that there is a very real and frightening risk that vital details including credit card and home address information had been left unprotected for who knows how long?

Surely an “intrusion” could possibly equal theft of account information? Evidently it has and Sony are acting like they did their gamers a favour by letting them know, which 5 days later is frankly insulting..

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