Xbox One Update Affecting Some Disc Drives – Error Code 0x80820002

Microsoft has acknowledged a problem following its most recent Xbox One update which was automatically rolled out to the masses yesterday.

The Gadget Helpline has learnt of the issue though many reports from Xbox One gamers and the problem with the update version 6.2.11393.0 XB_REL_1408.140729-2200 affects the console’s optical drive, preventing any game discs from being recognised as Xbox One compatible.

Blu Ray and DVD discs appear unaffected and the error code customers receive during this issue is 0x80820002. If you have received this error code or experienced a game disc issue in the past two days it is likely that this is related to the firmware we covered in an article yesterday, which promised new improvements and additions such as 3D Blu Ray playback and mobile purchasing.

Microsoft is allegedly working on a patch to fix the troubles caused and we recommend patience as they are usually quick at addressing these issues.

In the meantime we can advise Xbox Live Gold members can take advantage of some of the free games released on the Xbox marketplace while the disc issue is being handled. We will try to keep Xbox One gamers informed on the situation as more news becomes available.

If the issue is indeed resulting form the Software update, customers will be advised that returning the Xbox One to its retailer is probably not the best solution, as any console that is connected online will receive the update over the coming weeks.

Microsoft will have to release a software patch ASAP to resolve the issue so we recommend that users stick it out with their Xbox One until MS release some information.


We have a full update and resolution on the Error Code 0x80820002 issue here:


2 responses to “Xbox One Update Affecting Some Disc Drives – Error Code 0x80820002”

  1. Stivents de Leon avatar
    Stivents de Leon

    Greetings I wonder if they already have the solution to the error

  2. Try to insert the disc and then when the xbox is trying to pull it in, hold the disc for 2 seconds then release. Worked for me 🙂