NatWest and RBS (Royal Bank of Scotland) customers may very well be annoyed at the moment as the two major UK banks are experiencing major issues with their mobile phone-based banking apps, meaning that some users can’t access their accounts from their phones and tablets.
The problem has been running since early this morning (Thursday 28th), which of course is a bad time for many with the Easter weekend Bank Holiday coming up and today being payday for many UK workers.
Accessing the online banking webpage will allow you to access your account, but before you do you will need to confirm that you have read a security message about the app outage.
Over two million people use the app-based banking service, so the problems affecting customers of the NatWest, Royal Bank of Scotland and Ulster Bank (which are part of the same group) are pretty widespread.
A statement from RBS Group said: “We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking applications.
“We are working to fix the problem and apologise to customers for the inconvenience caused. No other systems are affected.”
The issue is affecting all of the mobile OS apps including Android and iOS. This is another failing from UK banking that has recently seen technical problems like early last month when RBS cash machines and payment systems stopped working.
For a bit of light reading you can check on Twitter for up to date thoughts and feelings on the crash by simply searching for #NatWestFail… its some light (by light we mean very angry) reading but helps you keep up-to-date with the situation.
We will keep you updated with any ongoing news!