A number of Xbox 360 gamers have been experiencing difficulties connecting to their Xbox LIVE service after this week’s anticipated Dashboard refresh, which after a little delay for the United Kingdom, finally brought an exciting range of new multimedia experiences to the gaming hub. The problem seems to disable the connection between console and Xbox LIVE network shortly after connecting a game to the online service and users have, of course, brought this to the attention of the internet en mass.
Some of the comments the Gadget Helpline has gathered from the various Xbox 360 gamer forums online suggest that the disconnection happens when a game is being played. Some posts read:
“I installed the new dashboard for Xbox [360] but now when I start a game it kicks me out of Xbox live.”
“Just downloaded the new dash a few hours ago and now I get disconnected every 10-15 minutes, so annoying.”
“I just updated it with the new dashboard and it says I’m connected to live but then when I go to play a game it disconnects me. Then I go back to the dashboard and I’m connected. Why is this happening”
One person has an interesting answer to this on another forum:
“Microsoft hates you.”
Gamers attempting to log-in and use the much-hyped cloud to grab saved progress on titles such as Call of Duty: Black Ops (which is the title most noted) were also disappointed to find they were only able to access the floating internet storage for a few moments, if at all.
Another comment may indicate that the connection issue could also, in some instances, begin before the game is even started up:
“So I got the prompt for the dashboard update, downloaded it and installed the new dash and now I can’t sign into Xbox LIVE. Every time I try it comes up saying I need to test my connection and when I do it fails at Xbox LIVE.”
Reports of the Xbox LIVE connection fail began approximately 15 hours ago, and since that time Microsoft has addressed the situation saying that it is “aware” there is a problem and were last believed to be working on a solution. Meanwhile, the Xbox Service site suggests that all systems are now “up and running”.
Let us know if you’re experiencing problems with your new Xbox 360 Dashboard and the Xbox LIVE network on our comments below or via our @Gadget_Helpline Twitter page or Official Facebook group.